Peter Luger Steak House

Brooklyn

4.3

Avg Rating

4.0

4.4

18515

Analyzed Reviews

2931

15584

18515

Unreplied

2931

15584

Unreplied Reviews (50 most recent)

50 Pending

Date	Reviewer	Rating	Review	AI Draft	Action
Feb 09	Bryce Skinner (Skinner)	5	wonderful place, and the food is excellent!	Bryce, thank you for the wonderful review. We're glad you enjoyed the food and overall experience, and we look forward to welcoming you back again soon.	View
Feb 08	Richard Perry	5	Great dining experience!	Richard, thank you for sharing your great dining experience. We're delighted you enjoyed your visit and hope to serve you again soon.	View
Feb 08	Gerry Wilson	1	They use buffalo bison and kangaroo for beef that tastes very Good.,	Hi Gerry, we’re sorry your visit left this impression. We serve USDA-certified beef and take sourcing seriously. Please contact our management via the email on our website so we can discuss your concerns directly.	View
Feb 08	alexis patterson	1	Done	Alexis, we’re sorry your experience didn’t meet expectations. We’d appreciate the chance to learn more and improve—please reach out to our management team through the contact email listed on our website.	View
Feb 08	roselie lopez	5	I love visiting Peter Luger; the quality of their meat is excellent, the service is top-notch, everyone is friendly and quick. I love the Bloody Mary here and the apple strudel with cream; always ask for cream. I recommend making a reservation in advance and bringing cash, as they do not accept cards.	Roselie, thank you for your wonderful review. We’re thrilled you enjoy our steaks, service, Bloody Mary, and apple strudel with cream. Appreciate your helpful tips and look forward to your next visit.	View
Feb 08	Anastacia	5	phenomenal	Anastacia, thank you for the phenomenal rating. We’re delighted you had such a positive experience and hope to welcome you back again soon.	View
Feb 08	clay landon	5	Incredible experience from start to finish. The steaks were perfectly cooked, high quality, and full of flavor. The service was attentive without being overbearing, and the atmosphere felt upscale yet comfortable. Easily one of the best steakhouses I’ve been to—highly recommend.	Clay, thank you for the outstanding review. We’re so glad you enjoyed the steaks, attentive service, and comfortable atmosphere. It means a lot that you consider us one of your top steakhouses.	View
Feb 08	SMT Quay	5	done	SMT Quay, thank you for the five-star rating. We appreciate your support and hope to have the pleasure of serving you again soon.	View
Feb 08	Jayleen Richardson	5	Great food	Jayleen, thank you for the kind words. We’re delighted you enjoyed the food and look forward to welcoming you back for another meal soon.	View
Feb 08	Stephen Flynn	5	wonderful food and outstanding service. Our server was knowledgeable and helpful made us feel welcomed	Stephen, thank you for the fantastic review. We’re thrilled you enjoyed the food and outstanding, knowledgeable service, and that your server made you feel so welcome.	View
Feb 08	Danny Hernandez	5	Great wait staff and delicious steaks they serve . Thanks Pete 👍	Danny, thank you for the great review. We’re glad you enjoyed the service and steaks, and we truly appreciate your kind words and support.	View
Feb 08	Christine “Chriss” David	5	We finally went to the famous Peter Luger steakhouse, the food quality was excellent. We ordered a few different meals and we were pleasantly impressed. Staff is great too. A+	Christine, thank you for visiting and for the A+ review. We’re delighted you enjoyed the food quality, variety of dishes, and great staff. Hope to welcome you back soon.	View
Feb 08	johnathan kelley	5	Great atmosphere	Johnathan, thank you for the five stars. We’re happy you enjoyed the atmosphere and hope to see you again soon.	View
Feb 08	Jahyren Manuel	5	Amazing place food is good too	Jahyren, thank you for the wonderful feedback. We’re glad you enjoyed both the place and the food, and we look forward to your next visit.	View
Feb 08	Samir Wilson	5	Great service great staff my experience was amazing totally recommend !	Samir, thank you for the amazing review and recommendation. We’re thrilled you enjoyed our service and staff, and we hope to welcome you back again soon.	View
Feb 08	Trenell Thompson	5	Loved the experience food is great !	Trenell, thank you for sharing your experience. We’re delighted you loved your visit and enjoyed the food, and we hope to serve you again soon.	View
Feb 08	Kathy Assise	5	I recommends this to everyone.	Kathy, thank you for the kind words and recommendation. We truly appreciate you spreading the word and look forward to welcoming you back soon.	View
Feb 08	LionJacke	5	GIANT BACON enough said.	LionJacke, thank you for the fun review. We’re thrilled you loved the giant bacon and hope you’ll be back to enjoy it again soon.	View
Feb 07	Jennifer Pelosi	4	I don't feel it's all that anymore. I don't like if you want to order a single steak it's only NY strip. They dont take credit cards which I don't get, especially we spent almost $400 for 2 people. The temperature of the steaks are perfect. We both got rib eye steaks, side of mushrooms and broccoli and bacon strip for an appetizer. The martinis were great, but small glasses. My husband said the 2nd best steak he had. The cut of meat was excellent, but I felt no flavor. . Our server was fantastic, professional, funny, A+	Jennifer, thank you for the thoughtful review and four stars. We’re glad you enjoyed the steak temperatures, martinis, and A+ service, and we truly appreciate your feedback on flavor, menu options, and payment.	View
Feb 07	Halima A	5	The best steakhouse I’ve ever tried so far, everything is just great. I travel to nyc only to go to it!	Halima, we’re honored by your review. Thank you for calling us the best steakhouse and even traveling to NYC just to visit—we truly appreciate your loyalty.	View
Feb 07	love u	3	크리스마스 시즌이라 굉장히 붐비고 정신이 없었습니다. 예약을 하고 갔지만, 예약 시간보다 20분 정도 늦게 착석할 수 있었습니다. 왜 늦어졌는지에 대한 어떠한 코멘트도 해주지 않아 아쉬웠습니다. 화장실 바로 앞자리에 앉게 되었는데, 이것이 우연이었는지 아니면 다른 이유가 있었는지는 모르겠지만, 예약 시간보다 늦게 안내받은 자리치고는 꽤 불편해서 기분이 좋진 않았습니다. Lamb Chops은 예상보다 맛있어서 만족스러웠습니다! 스테이크가 기름지지만 소스와 함께 먹으니 잘어울려 생각보다 많이 먹을 수 있었습니다. 다만, 서버 중 한 명은 꽤 불쾌한 태도를 보여 아쉬웠습니다. (다른 직원들은 전반적으로 괜찮았습니다.) 양이 꽤 많지만 포장도 가능하니 참고하세요. (저희는 맛있게 다 먹었습니다!) 맛은 좋았지만, 명성에 비해 매장 관리나 운영은 조금 아쉬웠습니다. 둘이서 팁 포함 $300 지불했고, 미국 데빗카드로 결제했습니다.	Thank you for your detailed feedback. We’re glad you enjoyed the lamb chops and steak, but we’re sorry about the delay, seating, and service concerns. Please contact our management via the email on our website so we can discuss this further.	View
Feb 07	Jack Haley	5	Truly an amazing experience. The bacon and porterhouse were some of the best I’ve ever had.	Jack, thank you for the amazing review. We’re thrilled you loved the bacon and porterhouse and that your experience with us stood out as one of the best.	View
Feb 07	fujishiro mizuto	1	“It’s unacceptable that Asians are casually seated five people at a four-person table. I received poor treatment, and I find it offensive.” “Despite the extremely poor service, they insisted that I pay a tip. Their demands were unreasonable. I will never return, and I will not visit their Tokyo location either. This level of disrespect is unacceptable.”	Fujishiro, we’re very sorry your visit left you feeling disrespected. We take concerns about seating, service, and tipping extremely seriously. Please contact our management through the email on our website so we can learn more and address this privately.	View
Feb 07	Heather G	5	Walked in without a reservation around 1pm on a Wednesday and waited about 20 minutes for table. The gentleman working the front was very kind, and even asked how everything was on the way out. Taking the first bite of steak, no words had to be said, just nods to each other…. Was speechless!!! The steak was amazing. Would definitely come here again.	Heather, thank you for the wonderful review. We’re glad our host made you feel welcome and that the steak was unforgettable. We look forward to seeing you again.	View
Feb 06	Stefano Amorosa	1	Overated...saw a cockroach on the floor	Stefano, we’re very sorry to hear about your experience and impression. We follow strict cleanliness standards and take reports like this seriously. Please contact our management via the email on our website so we can investigate.	View
Feb 05	Edward FitzGerald	5	I had a delicious hamburger here today. I invited my coworker for a well-deserved break—perfectly prepared, medium-rare real beef. We said nothing during our lunch, only the raising of eyebrows and nods of our heads. Try one and see. Don't add a thing.	Edward, thank you for the fantastic review. We’re delighted you enjoyed the hamburger so much and shared the experience with a coworker. We hope to welcome you both back soon.	View
Feb 05	Vernon Rodriguez	5	I have to start by saying wow and that I haven’t been here since we blew up a bus for a scene in the movie “The Siege” with Denzel Washington and Bruce Willis and at that time I had the steak which was amazing. But this time around I had a cheeseburger and that was by far the best burger I had in a long time thank you Peter Luger I will definitely be back	Vernon, thank you for sharing your memorable history with us. We’re thrilled the cheeseburger impressed you as much as your earlier steak, and we look forward to welcoming you back.	View
Feb 05	Elizabeth A.	4	A classic, so unique, such an amazing time in Williamsburg. I find the steak, for NYC, is a little hit or miss though. Get the fries with your steak and a hamburger for later	Elizabeth, thank you for the thoughtful four-star review. We’re glad you enjoyed our classic atmosphere and fries and burger, and we appreciate your honest feedback about steak consistency.	View
Feb 05	Do kim	5	resy앱을 통해서 예약을하였습니다. 40분가량 일찍 도착했고 대기바 장소에도 사람이 많아서 걱정했는데 입장시켜주셨습니다. 저희를 담당한 직원분은 매우 유쾌하였고 친절하였습니다. 2명이서 포터하우스for2와 크림 스피니치, 저먼 포테이토, 생맥주 여러잔 시켰습니다. 고기는 국룰인 미디움레어로시켰는데 익힘정도 아주 좋았고, 두꺼운 고기인데 야들야들 아주 맛있게 잘먹었습니다. 피터루거 소스도 맛있어서 물릴때쯤 같이먹으니 괜찮았습니다. 크림 스피니치는 저는 무난했고 한국분들이 잘 안시키는 저먼 포테이토는 짭짤하면서 양이많고 무난했습니다. 맥주도 다 무난무난 좋았습니다. 점심에는 정말 한국분들이 많다고 들었는데 저녁도 마찬가지로 한국분들 정말많으시고요 저는 뭐 크게 신경안써서 상관없었습니다. 아 그리고 생각보다 뼈에 고기가 많이붙어있는데요 제가 칼로 낑낑대며 자르니 그냥 들고 먹으라고해서 들고 잘발라 먹었습니다ㅋㅋ 맛있게 잘먹었습니다.	Do Kim, thank you for your detailed review. We’re delighted you enjoyed the porterhouse, medium-rare preparation, and friendly service, and we appreciate your feedback on the creamed spinach. Hope to welcome you again.	View
Feb 05	Seebas378	5	Good food!	Seebas378, thank you for the five-star rating and kind words about the food. We appreciate your support and hope to see you again soon.	View
Feb 05	Mario Cruz	5	It was amazing	Mario, thank you for the amazing review. We’re delighted you enjoyed your visit and hope to welcome you back again soon.	View
Feb 05	Danelle	5	The food was amazing and the staff was very welcoming and friendly. Would definitely be back.	Danelle, thank you for the wonderful review. We’re thrilled you enjoyed the food and welcoming, friendly staff, and we look forward to seeing you again.	View
Feb 05	Esteban Lemus	5	Had the most amazing time, the juiciest steak and great servers! 👏	Esteban, thank you for the fantastic review. We’re delighted you had an amazing time and enjoyed the juicy steak and great service. Hope to welcome you back soon.	View
Feb 04	Speeding On a Sunday	5	Great food , great service	Speeding On a Sunday, thank you for the kind words. We’re glad you enjoyed both the food and service, and we hope to see you again soon.	View
Feb 04	Jennifer Contini	5	I really like their food. Going back.	Jennifer, thank you for the five-star review. We’re happy you enjoyed the food and look forward to welcoming you back.	View
Feb 04	Kade McWilliams	5	Amazing service and tasty food!	Kade, thank you for the great review. We’re thrilled you enjoyed the service and tasty food, and we hope to see you again soon.	View
Feb 04	your boi	5	Good atmosphere and food	your boi, thank you for the five stars. We’re glad you enjoyed the atmosphere and food, and we look forward to your next visit.	View
Feb 04	Carmine DiGiovanni	5	Classic. You have to appreciate the authentic feel.	Carmine, thank you for the kind review. We’re delighted you appreciate our classic, authentic feel and hope to welcome you back soon.	View
Feb 04	Seth Trego	5	Quality food and experience.	Seth, thank you for the five-star review. We’re glad you enjoyed the quality of both the food and overall experience, and we hope to see you again.	View
Feb 04	Sharon Josef	5	Was very good experience all around ! Yummy .	Sharon, thank you for the lovely review. We’re delighted you had a great experience all around and enjoyed the food, and we look forward to welcoming you back.	View
Feb 04	MoneyMakingBo Central	5	Great place	MoneyMakingBo Central, thank you for the five-star review. We’re glad you enjoyed your time with us and hope to see you again soon.	View
Feb 04	Autumn Buie	5	Wonderful steak and great staff will go again	Autumn, thank you for the great review. We’re thrilled you enjoyed the steak and our staff, and we look forward to your next visit.	View
Feb 04	Phillip J.	5	We came to Peter Luger for the famous lunch burger, which was very good in the way a reliable friend is good--solid, dependable, but not about to change your life or inspire you to call your mother. Then the steak for four arrived and immediately reminded the burger it was merely an opening act. These steaks operate on a higher plane of existence--crusty on the outside, tender on the inside, and confident in a way I wish I was at job interviews. We ordered all the sides because apparently self-control stayed home that day. Most were great, though the German potatoes were seasoned like they were auditioning for a salt commercial. Still ate them, obviously. The Bloody Mary deserves its own award for carrying me emotionally and spiritually after the previous night's "responsible decision-making." Pro move: take the steak bones home. They make a soup so good it might repair broken relationships. And the leftovers? Somehow the steak was still incredible the next day, which feels unfair to every other food I've ever reheated. Between the old-school vibe, the unapologetic portions, and meat that could probably run for office, Peter Luger remains a place where your wallet gets lighter but your soul gets heavier--in the best possible way.	Phillip, thank you for the fantastic and thoughtful review. We’re thrilled the steak, burger, and Bloody Mary stood out, and we appreciate your feedback on the German potatoes and sides.	View
Feb 04	Joseph Martin	5	such a nice place, will definitely be coming back	Joseph, thank you for the kind words and five-star review. We’re happy you enjoyed your visit and look forward to welcoming you back.	View
Feb 04	SleeplessNola	5	Great experience	SleeplessNola, thank you for the five-star review. We’re delighted you had a great experience and hope to see you again soon.	View
Feb 04	John Hirth	5	Very good food and extremely good service	John, thank you for the excellent review. We’re thrilled you enjoyed both the food and the extremely good service, and we look forward to welcoming you back.	View
Feb 04	Dandre Edmond	5	I love this spot	Dandre, thank you for the five-star review. We’re so glad to hear you love this spot and hope to see you again soon.	View
Feb 04	Allen Kvintus	5	Great place to eat highly recommended	Allen, thank you for the great review and recommendation. We’re delighted you enjoyed dining with us and look forward to welcoming you back.	View
Feb 04	James Crisafulli	1	Not sure what all the hype is about. The service, ambiance, and food were all terrible. There are so many good restaurants in the city. Please save your money and take it elsewhere. Steak was fatty and unseasoned, there is absolutely no ambiance, and prices are not worth it at all.	James, we’re sorry your visit fell so far short of expectations, especially regarding service, ambiance, and steak quality. Please contact our management via the email on our website so we can learn more and follow up.	View
Feb 04	Cash Boy	5	Best food ever	Cash Boy, thank you for the amazing compliment and five-star review. We’re thrilled you enjoyed the food and hope to welcome you back soon.	View

Intelligence Brief

Health Score: 94/100

Reviews are overwhelmingly positive (144 of 157 are 5-star, average rating about 4.76 out of 5), praising the steaks, bacon, burgers, classic old-school atmosphere, and professional service, but a small cluster of recent 1–3 star reviews flags serious operational risks: visible cockroaches and bathroom bugs, reports of long waits and brusque or discriminatory treatment of Asian guests, confusing or hostile-feeling policies around tipping, payment, and hot-water surcharges, and occasional complaints that steak quality and key sides do not live up to the hype or price; the core product is strong, but hygiene, fairness, and value perception need immediate correction before these outlier experiences damage the brand.

Operational Alerts

Pest sightings: guests report a cockroach on the dining room floor and bugs in the bathroom in separate 1-star reviews dated 2026-02-06 and 2026-02-03, which is an immediate health and brand risk.
Service breakdowns and long waits: multiple low-star reviews describe service as horrible or terrible, with very long waits for seating and food, including one that says absolutely terrible long waits terrible service decent food.
Perceived discrimination and disrespect toward Asian guests: one 1-star review reports five Asians being squeezed at a four-person table, poor treatment, and pressure to tip despite extremely poor service, while a Korean-language 3-star review notes being seated about 20 minutes late with no explanation and encountering an unfriendly server.
Payment and fee friction: complaints that the restaurant does not take credit cards despite very high checks, and a detailed 3-star review citing a 10 dollar charge for two glasses of hot water as ridiculous and tarnishing the overall experience.
Inconsistent food execution vs hype: several 1–3 star reviews call the steak overrated, fatty, unseasoned, or so so compared with expectations, describe creamed spinach as bland and not creamy, German potatoes as overly salty, and the house steak sauce as tasting like strange ketchup.
Ambience and service style mismatch for some guests: at least one review says there is no ambience and that nothing justifies the price, and another finds the traditional silver-service plating style uncomfortable and overly parental.
Menu rigidity for solo diners: a 4-star review notes that when ordering a single steak the only option offered was a NY strip, which frustrates high-spend guests who want more flexibility.

View Detailed Insights (Menu, Staff, Action Items)

Dish Performance Matrix

quadrantChart title Menu Performance Matrix x-axis Low Popularity --> High Popularity y-axis Hated --> Loved quadrant-1 Star Power quadrant-2 Hidden Gems quadrant-3 Noise quadrant-4 Menu Kill List "Porterhouse steak / Steak for Two or Four": [0.7, 0.92]"Thick-cut bacon": [0.35, 0.98]"Hamburger / Lunch burger / Cheeseburger": [0.25, 0.97]"Creamed spinach": [0.3, 0.82]"German potatoes / Luger's potatoes": [0.22, 0.8]"Lamb chops": [0.18, 0.95]

Recommended Actions

Launch a 72-hour hygiene and facilities blitz: book professional pest control immediately for dining room and bathrooms, deep-clean floors and restroom fixtures nightly this week, add hourly bathroom and floor inspections logged by the manager on duty, and require staff to relocate and compensate any guest who reports a pest while recording the incident for GM follow-up.
Reset front-of-house culture around respect and tipping: hold a mandatory all-hands FOH meeting this week to establish zero tolerance for discriminatory seating, require table assignments strictly by party size and reservation time, script clear and apologetic explanations for any delay over 10 minutes, prohibit pressuring unhappy guests for tips, and have a manager proactively check in with Asian and international tables for the next 30 days to verify they feel well treated.
Tighten food and value perception on core items: this week run a calibration session where chef and ownership taste steaks, creamed spinach, German potatoes, and steak sauce from the line, adjust trimming and seasoning standards to avoid fatty or bland steaks, rework the creamed spinach to be richer and more flavorful, reduce salt on the potatoes, either improve or de-emphasize the steak sauce, and review all add-on charges such as hot water so that nothing feels like nickel-and-diming at a 300 to 400 dollar for two price point.

Menu Mentions

Loved: Porterhouse steak and Steak for Two or Four (frequently described as perfectly cooked, legendary, and worth the hype)., Steak in general (doneness, crust, and flavor consistently praised across the majority of reviews)., Thick-cut or giant bacon (called giant bacon, a must, and always good)., Hamburger, cheeseburger, and the famous lunch burger (described as delicious and among the best burgers guests have had)., Creamed spinach (often highlighted as excellent or unmatched and frequently ordered with steak)., German potatoes and Luger's potatoes (widely liked as crisp, buttery home-fry style sides)., Lamb chops (called better than expected and included in several favorite orders)., Apple strudel with cream (specifically recommended, with advice to always ask for cream)., Bloody Mary (called a favorite drink here and praised for helping guests recover after a night out)., Grilled Atlantic salmon (called so good with excellent service alongside)., Caesar salad (called one of the best and a pleasant surprise alongside steak and bacon).
Disliked: Steaks occasionally described as fatty, unseasoned, overrated, or so so, including comments that the steak was not worth the hype or price., Single-steak ordering for solo diners limited to NY strip only, which one guest strongly disliked after spending nearly 400 dollars for two people., Creamed spinach described by some guests as bland and not creamy, the most uncreamy kind they had ever had., German potatoes reported once as seasoned like they were auditioning for a salt commercial, meaning far too salty., Peter Luger steak sauce criticized as tasting like a strange version of ketchup and not something guests want on steak., Rib steak described in one review as just okay compared with expectations at this price point., Hot water beverage service (10 dollars charged for two glasses of hot water) viewed as ridiculous and damaging to the overall impression of fairness.

Staff Mentions

Kudos: None
Feedback: None

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Peter Luger Steak House

Unreplied Reviews (50 most recent)

Intelligence Brief

Operational Alerts

Dish Performance Matrix

Recommended Actions

Menu Mentions

Staff Mentions

My Integrations